Refund & Return Policy

Overview

At Nova Hub Nepal, we aim to ensure a smooth and transparent shopping experience. Please read our policy carefully before making a purchase.

Order Cancellation

You may cancel your order anytime before confirmation call and dispatch from our warehouse.

  • Once the order has been confirmed and shipped, cancellation requests will not be accepted.
  • Cancellation due to change of mind is not allowed after dispatch.

Returns (Defective Products Only)

We only accept returns in case of defective or damaged products.

  • You must request a return within 48 hours of receiving the product
  • Returns for change of mind are strictly not accepted

Return Eligibility

To qualify for a return:

  • The item must be unused and in the same condition as received
  • The item must be in original packaging
  • You must provide video proof of the defect via WhatsApp or our social media channels

⚠️ Without proper video proof, the return request may be rejected.

Verification Process

  • All returned items go through a physical inspection
  • Your return will be approved only after verification of the defect

Non-Returnable Conditions

Returns or replacements will not be accepted in the following cases:

  • Product has been installed or used
  • No valid video proof provided
  • Request made after 48 hours of delivery
  • Damage caused by improper use or handling

Exchanges

We only replace items if they are confirmed defective after inspection.

Shipping for Returns

  • Customers are responsible for sending the product back
  • Return shipping costs are non-refundable
  • We recommend using a trackable courier service

Need Help?

For return requests or support, contact us:

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