You can ask Nova Hub to show, correct or delete the personal data we hold about you, including your account on novahub.com.np. This page explains how.
How to ask
- Send the message “Delete my data” to us on WhatsApp, Facebook Messenger or Instagram (the official channels are listed on our Contact Us page), or email [email protected] from the email address you used with us.
- We may ask you to confirm it is you, for example by messaging us from the same account or phone number you ordered with.
- We delete the data we hold about you within 30 days. We keep only what the law requires, for example tax and warranty records of completed orders.
Your account on novahub.com.np
To delete your website account, ask us in any of the ways above. Deleting an account also removes the information linked to it, such as your order history and wishlist, and it cannot be restored.
Deleted automatically
All customer data is deleted automatically on an annual basis, except records the law requires us to keep.
What we cannot delete
Messages inside WhatsApp, Messenger and Instagram are also stored by Meta under its own policies and by the devices that sent or received them. We cannot delete those; you can delete your side of the conversation in the app.
More: Privacy Policy and Terms of Service.
Last updated: 3 October 2026.
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